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IT Service Management

Certifying transformative IT professionals - those who can establish world class service delivery and IT processes

Certifications in this category
Computerworld University (CWU) Business IT Certification
Service Automation Framework
BiSL® (Business Information Services Library)
Unified Service Management (USM)
Digital book
CWU Cover image
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£20.00

CWU Business IT - Self Study Guide - ebook

CWU Business IT - Self Study Guide - Ebook By Marlon Molina
  • A concise overview in the key digital concepts inherent in contemporary IT.  
  • Publisher: The APM Group Ltd
  • Language: English
  • Total pages: 100
Physical book
Service Automation Framework Manual
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£37.00

Service Automation Framework for the Design and Delivery of Automated Services: Handbook

Service Automation Framework for the Design and Delivery of Automated Services By Jan-Willem Middelburg
  • The Service Automation Framework provides indispensable insights into the theory and methods of Service Automation.
  • ISBN: 9789401800624
  • Publisher: Van Haren Publishing
  • Language: English
  • Total pages: 184
  • Type: Hardback
Physical book
Bisl framework best practice
Buy Content
£37.99

BiSL® - A Framework for Business Information Management Handbook (2nd Edition)

BiSL® - A Framework for Business Information Management By R. van der Pols & R. Donatz & F. van Outvorst
  • This book describes a process framework for business information management: the Business Information Services  Library (BiSL®) - a public domain standard that is…
  • ISBN: 9789087537029
  • Publisher: Van Haren Publishing
  • Language: English
  • Total pages: 200
  • Type: Paperback
Physical book
Unified Service Management Book Cover
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£39.00

Unified Service Management, an introduction

Unified Service Management By Jan Van Bon
  • This book shows how any service organization can manage its service delivery or design its service management architecture with a management system of no more than 5…
  • ISBN: 9789491710353
  • Publisher: Inform-IT, Knowledge Center for Service Management
  • Language: English
  • Total pages: 204
  • Type: Paperback

Products also related to this category

Digital book
AgileDS Handbook Front Cover
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£24.00

Agile Digital Services eBook

AgileDS® eBook By Agile Business Consortium

  • The Agile Digital Services Handbook support organisations and teams with a consistent agile approach through the use of common language.

  • ISBN: 9781910961100
  • Publisher: Agile Business Consortium
  • Language: English
  • Total pages: 140

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